Versa 2 won't sync

[SunsetRunner]

My watch wont since. I have tried everything. I turned it off, reset it, uninstall it as a Bluetooth option now it won't connect back up. My watch is acting as if its not a blue tooth option. If i do get it to connect by a miracle it will say connecting and just keep spinning. Any suggestions? Help please. 

Moderator Edit: Clarified subject

[Guy_]

@TerryD75 

Your watch version is good. However

What is your Fitbit app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

If your Fitbit App version isn't 3.37.1 then please go to the Play Store look for Fitbit and update the Fitbit app.

Then restart both phone and watch.

[Ireneescott]

I had same problem on 27 jan. Eventually I reverted my versa2 watch to factory settings. Uninstalled fitbit app. Then started from scratch to download as if new watch. Put in Wifi then followed download instructions. It worked, everything is now working and syncing 

[Guy_]

To anyone following this topic

All that is/was needed is to update the Fitbit App to 3.37.1 from the faulty 3.37. No other changes were necessary.

DO NOT attempt a factory reset. Its very risky,

You can lose your watch with that procedure.

And if its not instructed by Customer Service you will need to buy a new watch.

Generally there is a much simpler solution that resolves the issue

[gi68801]

After 2 weeks and multiple factory resets and 3 hrs to link and connect it finally went back. 

Sent from Yahoo Mail on Android