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Versa 2 won't sync

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‎03-21-2021 14:13 - last edited on ‎03-23-2021 06:30 by Fitbit Moderator

‎03-21-2021 14:13 - last edited on ‎03-23-2021 06:30 by Fitbit Moderator

Versa 2 won't sync.  Connected to both wifi and Bluetooth.  Bluetooth shows that is connected and paired to versa 2. When I try to do the tracker software update it doesn't recognize my fitbit ans won't sync.  Earlier this week my fitbiy started displaying a message "data not cleared, sync and try again" with a big red "x".  I never tried clearing my data.  I woke up one morning and that message was there.  Anyone else have either of these problems or able to help troublshoot?  Devise if just over a year old so of course out of the warranty dates now. 

 

Moderator Edit: Clarified subject

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‎03-22-2021 00:34

‎03-22-2021 00:34

Try the following steps

  • Unpair your Watch from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Watch  again in the App
  • with + Set up a device
  • If there is no connection, restart your Watch .

 

Author | ch, passion for improvement.

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