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Versa 2 won't sync

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‎01-14-2022 10:15 - last edited on ‎01-15-2022 05:54 by Fitbit Moderator

‎01-14-2022 10:15 - last edited on ‎01-15-2022 05:54 by Fitbit Moderator

I need to turn off my versa 2 in order to get it to sinc. 

 

 

Moderator Edit: Clarified subject

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‎01-15-2022 05:55 - edited ‎11-02-2023 03:28

In response to Guy_

‎01-15-2022 05:55 - edited ‎11-02-2023 03:28

Hi there, @Crosthwaite5. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having issues, please see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-14-2022 20:18

‎01-14-2022 20:18

Hi @Crosthwaite5  - this shouldn't be necessary if the phone is setup properly though you may also need to restart your phone if you have a problem syncing.

 

The cause of why it stops syncing needs investigation. Possibly a battery saving setting on your phone for the Fitbit App or Bluetooth.

Author | ch, passion for improvement.

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‎01-15-2022 05:55 - edited ‎11-02-2023 03:28

In response to Guy_

‎01-15-2022 05:55 - edited ‎11-02-2023 03:28

Hi there, @Crosthwaite5. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having issues, please see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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