help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't sync

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2022 03:29 - last edited on ‎03-18-2022 09:09 by Fitbit Moderator

‎03-18-2022 03:29 - last edited on ‎03-18-2022 09:09 by Fitbit Moderator

Will not sync today with my phone

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎03-18-2022 09:12 - edited ‎11-26-2023 16:32

In response to NancyB

‎03-18-2022 09:12 - edited ‎11-26-2023 16:32

Hi there, @Pdawson05. Welcome to the Community Forums. Thanks for the details provided in your post. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

‎03-18-2022 08:43 - edited ‎03-18-2022 08:45

‎03-18-2022 08:43 - edited ‎03-18-2022 08:45

What phone do you have? Is the software up to date? If it’s an iPhone,  did you recently install iOS 15.4? Can you pinpoint any change you can attribute this issue to? Have you tried ‘forget device’ in BT & re-pairing it to your phone? 

 

Best Answer

‎03-18-2022 09:12 - edited ‎11-26-2023 16:32

In response to NancyB

‎03-18-2022 09:12 - edited ‎11-26-2023 16:32

Hi there, @Pdawson05. Welcome to the Community Forums. Thanks for the details provided in your post. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer