Versa 2 won’t sync

[Kerry_berry]

My versa 2 isn’t syncing to my phone. Sometimes my steps show on my phone but it hasn’t synced anything in the past few days. I’ve uninstalled the app, shut off my phone, tried disconnected Bluetooth and connecting again. Nothing seems to work. 

[SunsetRunner]

Hello @Kerry_berry 

The only thing left to do (since you’ve tried multiple other troubleshooting steps) is restart your Versa 2. You won’t lose any data doing so. Look here to see how to properly restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Let me know how it goes. 😃 Happy Stepping!

[ChasPro716]

I have gone through these steps including restart of the Versa2 several times in the past month or so. Each time, something allows it to work, and then sometime later it stalls again. Same experience where sometimes steps are updated but a recently completed on-device walk is waiting but doesn't sync to the exercise tile. Often, the first sync in the morning doesn't work to see sleep stats, etc. I have found that if I just wait for a few hours the sync sometimes happens on its own.

So, it seems in my case that there is a delay in the process or a glitch that has to retry many times before succeeding. It is never the case that manually starting a sync clears it up. It just happens sometime in the future.

Could it be a firmware/phone issue ... or a server congestion issue? I can't tell based on time of day, etc.

This is with a Google Pixel 6, Android 12. (As in Google owns the phone, the OS, and Fitbit ... so it should just work)

[SunsetRunner]

Hello again @ChasPro716 

Your phone clearly looks compatible to use with the Fitbit App. You can look here to find the Fitbit compatibility list: https://www.fitbit.com/global/us/technology/compatible-devices My only thought is are you running into a problem possibly running Wi-Fi only on your phone versus Wi-Fi and Cellular. I’m certainly NOT and expert but I wonder if that can be something to look at as far as syncing issues. It a guess I assure you but maybe something to play with. If the problem persists I’d contact Fitbit Customer Service and hopefully they can help identify the issue. Their number is 877-623-4997

Hopefully this gets resolved quickly. Let me know 😃

[ChasPro716]

This has continued to be a problem, at least prior to the most recent Android update and Fitbit app update. I regularly need to turn off Bluetooth, force stop the app, turn on Bluetooth... Then sync works for a while. I have checked all of the background process settings to be sure battery savers aren't sleeping the service.

I will update again if the recent new versions have cleared up the problem.