Versa 2 won't sync

[Niamhdev]

For the last week, I have experienced issues syncing my versa 2. Initially, I was able to resolve the issue by putting my versa 2 on the charger (although the watch was already fully charged). However, this will no longer remedy the issue. I have turned the bluetooth off and on, restarted my phone, cleared the cache and data on the app, and eventually uninstalled and reinstalled the app. All with no success. Any guidance is gratefully received. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Niamhdev. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Niamhdev]

Thank you, I followed all the suggested steps in the order set out and it resolved the issue. 

[MarreFitbit]

@Niamhdev Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.