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Versa 2 won't sync

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‎09-03-2022 02:02 - last edited on ‎09-03-2022 05:50 by Fitbit Moderator

‎09-03-2022 02:02 - last edited on ‎09-03-2022 05:50 by Fitbit Moderator

My versa 3 won't sync, I have tried everything, it is driving me mad.

 

 

Moderator Edit: Clarified subject

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‎09-03-2022 05:53 - edited ‎07-15-2023 04:28

‎09-03-2022 05:53 - edited ‎07-15-2023 04:28

Hi there, @Jamesmichael. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

To better assist you, I'd like you to please confirm that you've followed the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

During the setup process, please make sure you're also updating your Versa 2 to the latest firmware version. For more information, see How do I update my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-03-2022 05:53 - edited ‎07-15-2023 04:28

‎09-03-2022 05:53 - edited ‎07-15-2023 04:28

Hi there, @Jamesmichael. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

To better assist you, I'd like you to please confirm that you've followed the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

During the setup process, please make sure you're also updating your Versa 2 to the latest firmware version. For more information, see How do I update my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes