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Versa 2 won't sync

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‎03-25-2023 17:28 - last edited on ‎04-09-2023 09:57 by Fitbit Moderator

‎03-25-2023 17:28 - last edited on ‎04-09-2023 09:57 by Fitbit Moderator

Hello, I tried factory reseting my versa 2 as I was giving it away, first I disconnected it from the app then I pressed factory reset on the watch, now it is stuck on a message saying that the data has not sinked and won't factory reset, It will not now allow me to reconnect to the app either so I am stuck , I have also followed tutorials on how to hard reset without a phone and they don't work,

Any possible help is greatly appreciated 

 

 

Moderator edit: clarified subject 

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‎04-09-2023 10:06 - last edited on ‎02-21-2024 05:19 by Fitbit Moderator

‎04-09-2023 10:06 - last edited on ‎02-21-2024 05:19 by Fitbit Moderator

Hello @Lochlainn. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you tried. I've noticed that you've contacted our Support Team and they have provided assistance. In case you still have additional questions or inquiries, please feel free to get in touch with them and they will be more than glad to continue assisting you. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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