help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2024 15:08 - last edited on ‎03-12-2024 14:47 by Fitbit Moderator

‎03-07-2024 15:08 - last edited on ‎03-12-2024 14:47 by Fitbit Moderator

Wondering if any one else was locked out of the sync function on their Versa with the latest update?

 

 Customer service literally will not help me.

 

 So frustrated with this total lack of customer service.

 

Moderator Edit: Clarified subject.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-07-2024 16:30

‎03-07-2024 16:30

"locked out of the sync function" .    Is that just another way of saying it won't sync?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎03-07-2024 21:41

‎03-07-2024 21:41

Hi @CallmeLucy - have you tried holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start?

If this doesn't fix syncing try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on or other watches.

Restart the watch again.

Login and wait for any pair, link or Fixit prompts and see if it will sync.

Author | ch, passion for improvement.

Best Answer