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Versa 2 won't to connect to my phone's Bluetooth

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‎08-21-2020 17:33 - last edited on ‎08-22-2020 05:34 by Fitbit Moderator

‎08-21-2020 17:33 - last edited on ‎08-22-2020 05:34 by Fitbit Moderator

I cannot connect my versa 2 to the internet/Bluetooth.   Help!

 

Moderator Edit: Clarified subject

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‎08-22-2020 05:40 - edited ‎10-09-2023 08:21

‎08-22-2020 05:40 - edited ‎10-09-2023 08:21

Hi there @Chaoticcks, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to connect your Versa 2 to your phone's Bluetooth. 

If you cannot connect your Versa 2 to the internet, I'd recommend following the troubleshooting steps provided in this help article: Why won't my Fitbit watch connect to Wi-Fi?

If you have syncing difficulties, you can also find troubleshooting steps at: Why won't my Fitbit device sync?

If the issues are not yet solved after following the recommendations above, please let me know if you're getting any kind of error message or if you're getting stuck at some point during the setup so I can go from there.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-22-2020 05:40 - edited ‎10-09-2023 08:21

‎08-22-2020 05:40 - edited ‎10-09-2023 08:21

Hi there @Chaoticcks, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to connect your Versa 2 to your phone's Bluetooth. 

If you cannot connect your Versa 2 to the internet, I'd recommend following the troubleshooting steps provided in this help article: Why won't my Fitbit watch connect to Wi-Fi?

If you have syncing difficulties, you can also find troubleshooting steps at: Why won't my Fitbit device sync?

If the issues are not yet solved after following the recommendations above, please let me know if you're getting any kind of error message or if you're getting stuck at some point during the setup so I can go from there.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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