help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't track my steps

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2023 19:56 - last edited on ‎03-02-2023 06:33 by Fitbit Moderator

‎03-01-2023 19:56 - last edited on ‎03-02-2023 06:33 by Fitbit Moderator

My Versa 2 is not counting any steps

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-02-2023 06:37 - edited ‎07-29-2023 04:11

In response to Guy_

‎03-02-2023 06:37 - edited ‎07-29-2023 04:11

Hi there, @PaulaKay54. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thank you for your help!

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-01-2023 21:13 - last edited on ‎07-03-2024 08:33 by Fitbit Moderator

‎03-01-2023 21:13 - last edited on ‎07-03-2024 08:33 by Fitbit Moderator

Hi @PaulaKay54  - this can be a clock face issue.

To check, swipe up the watch face and see if steps appear in the Today app.

If so, check the permissions in your Fitbit App Gallery tile for the clock face or change to another one.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎03-02-2023 06:37 - edited ‎07-29-2023 04:11

In response to Guy_

‎03-02-2023 06:37 - edited ‎07-29-2023 04:11

Hi there, @PaulaKay54. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thank you for your help!

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes