Versa 2 won't track sleep and has difficulty syncing

[Jomalo]

My Versa 2 is 1 week old and has only tracked sleep 3 nights. I've done the trouble shooting. I'm disappointed in this product. I previously had the alta for 3 years never a problem. I only upgraded (reluctantly) because the Alta was lost. Waste of money and time.

[JuanJoFitbit]

Hi @Jomalo, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa 2 stopped tracking your sleep and syncing your data. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums. I would like to follow up and would like to know if the issue persists or if it got resolved.

If the issue persists, please let me know what troubleshooting steps you have tried so I can avoid providing the same information.

In the meantime, check out this article, which explains how your Versa 2 tracks your sleep.

Looking forward to your response.