Versa 2 won't turn on or charge

[NicoleAustralia]

Hi,

My Fitbit Versa 2 (which was reasonably charged at the time) stopped working yesterday morning. I tried holding down the reset button but that did nothing. The green light at the back of the watch no longer shines. The front screen is blank. For all intensive purposes it appears broken. 

Any advise on how to rejuvenate it?

Update: I did also try charging it but that did nothing.

Thanks.

Nicole

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @NicoleAustralia. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Did your Versa 2 vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Hope that helps. 

[NicoleAustralia]

Hi.

I cleaned the charging cable and watch but that did nothing. I don’t think that it is a charging issue as it had good charge when the watch stopped working. 

I can’t work out what button you are referring to at the back of the watch to perform the factory reset as described. Could you please assist with further instructions on where to locate the button described. It appears that I only have a button on the side of the watch.

Thanks.

Nicole

[MarreFitbit]

@NicoleAustralia It's that button you're referring to, the one you have on the side of the watch. 🙂

[NicoleAustralia]

The watch is still unresponsive. Is there a warranty on the Versa 2? For all intensive purposes the watch appears broken.

[MarreFitbit]

@NicoleAustralia I appreciate you had followed the tips and recommendations provided above. I totally understand where your concern is coming from. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.