Versa 2 won't turn on

[Gasatict]

I got the Versa 2 for Christmas in December of 2019.

Today is 7-13-20

Yesterday morning it would not turn on when my wrist turned or manually with button.

My iPhone Fitbit app displayed that the watch charge was at 56% but there was NO display.

I charged it for 6+ hours and only after holding the button for about 20 seconds did it turn on.  Then the clock was behind the current time by 7 hours 37 minutes.

Once I synced it with my iPhone XR the clock reset to the local time.

Why did this happen?

Am I to expect this watch just to quit randomly in the future?

Will Fitbit replace it or refund my money if this happens again?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Gasatict, thanks for stopping by in the Community Forums. I'm sorry to hear about your Versa 2's recent behavior. I appreciate you took the time to troubleshoot it prior to posting here. 

We are not sure what might have caused that behavior, but we would expect this to be one glitch and I would ask you to keep an eye on your watch. In case this happens again, please let me know and I will be glad to further investigate.

In regards to your inquiry about the warranty and longevity of the Versa 2, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.