Versa 2 won't turn on

[theonlykathyg]

I got a Versa 2 as a present from my sister last June and it's worked reasonably well for the most part but yesterday it decided it didn't want to play any more and kept switching itself off. I managed to do a factory reset hoping that would cure it but no, everything got worse from the to the point where today it just won't switch on at all, I know it's fully charged so that isn't the issue. Can anyone help please?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @theonlykathyg, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[theonlykathyg]

Hi, it was fully charged then dead, before this I was trying to update and
the update would get so far then the watch would switch off?

[RicardoFitbit · Accepted solution]

Your reply is appreciated @theonlykathyg.

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.