Versa 2 won't turn on

[Kazza1135]

So I have charged my watch and it hasn't came on for days , any ideas please 

Moderator Edit: Clarified subject

[Guy_]

Hi @Kazza1135  - it is most likely not charging but to make sure hold the button for 10 seconds. 

This link may help if the watch hasn't got wet  How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[MarreFitbit · Accepted solution]

Hi there, @Kazza1135. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for helping out!

As a first approach, I'd recommend restarting your Versa 2 as suggested here How do I restart my Fitbit device?

If the restart doesn't work and your Fitbit device does not vibrate while performing the restart, I suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
  
  

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I've moved your post to the Other Versa Smartwatches board for organization purposes.