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Versa 2 won't turn on

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‎10-12-2020 09:19 - last edited on ‎10-13-2020 15:29 by Fitbit Moderator

‎10-12-2020 09:19 - last edited on ‎10-13-2020 15:29 by Fitbit Moderator

My heart monitor quite working over a week ago. I restarted it, no luck. I re set the Versa 2 fully charged started through the set up again and the screen went black and will not funish setup and screen will not come on

 

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‎10-12-2020 09:12

‎10-12-2020 09:12

My heart monitor quite working over a week ago. I restarted it, no luck. I re set the Versa 2 fully charged started through the set up again and the screen went black and will not funish setup and screen will not come on

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‎10-13-2020 15:28

In response to OREGONBOWGIRL

‎10-13-2020 15:28

Hi @OREGONBOWGIRL, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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