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Versa 2 won't turn on

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‎10-30-2020 07:31 - last edited on ‎10-30-2020 08:58 by Fitbit Moderator

‎10-30-2020 07:31 - last edited on ‎10-30-2020 08:58 by Fitbit Moderator

Yesterday my versa 2 just turned off, I thought maybe the battery died but I charged it that morning, so I plugged it in and nothing happened, I left it to rest all night thinking maybe tomorrow I was going to be able to turn it on, and nothing, so I plugged it in again and there's this light on the screen but just a soft light with anything on it, I already pressed all the buttons, 1 by 1, all together and nothing happens, just rhe soft light that won't turn off. Please help me

 

Moderator Edit: Clarified subject

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‎10-30-2020 09:03 - edited ‎10-09-2023 03:54

‎10-30-2020 09:03 - edited ‎10-09-2023 03:54

Hi there @Andy7silva, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't turn on, I understand where your concern is coming from. Thanks for already trying to fix your watch prior to posting here, I'll be glad to continue helping you.

I've seen you got in touch with our Support Team regarding this issue and they're now helping you to get this issue solved. Please keep a lookout in your inbox to the email address associated with this Fitbit account.

Maria | Community Moderator, Fitbit


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