Versa 2 won't turn on

[LynneTusa]

My relatively new Versa2 has died. When I try and charge it, it becomes incredibly hot. Almost too hot to touch. I emailed FitBit on Sunday and still have had no reply 😢

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @LynneTusa, it's great to see you in our Fitbit Community. I totally understand how you feel about your Versa 2 since it won't turn on and it got hot when charging it.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[LynneTusa]

Thank you. I wear it most days and am lost without it.

Take care,

Hi still waiting for a reply from the team. Had no Fitbit watch for 10 days now. Very disappointed 

Moderator edit: merged reply

[JuanJoFitbit]

Hi @LynneTusa, I'm sorry about the delayed response by our team. However, I got in touch with them and was told that they provided a solution recently. Don't hesitate to get back if more assistance is needed.

See you around.

[LynneTusa]

Yes they did yesterday. Thank you Juan.

Take care,
Lynne

[JuanJoFitbit]

Hi @LynneTusa, thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[LynneTusa]

Hi Juan,

Just wondering what’s happening? I sent my FitBit back before Christmas and have not heard back from anyone. It’s be