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Versa 2 won't turn on

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‎01-06-2021 15:25

‎01-06-2021 15:25

Hi,

 

My Fitbit Versa 2 watch worked yesterday and it started to show the Fitbit logo on the screen and wouldn't get past that screen. I tried to charge it but it doesn't look like it is charging anymore. I push the power button and the lower right hand button to restart it but nothing is happening. I also tried to push all 2 buttons but nothing happed either.

 

Is the watch not compatible of charging anymore? What other troubleshooting things can I do?

 

 

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‎01-06-2021 23:22

‎01-06-2021 23:22

Probably best to contact Fitbit Support  directly.They may be able to help you.

Author | ch, passion for improvement.

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‎01-07-2021 07:52

‎01-07-2021 07:52

Hi @LetsDoThis99 

Welcome to the forum. Will you please confirm you have a Versa 2? I'm asking because you mention multiple buttons in your post. How you restart a Versa is different from a Versa 2. If you have a Versa 2, you should only have a single button. Hold that down for 10+ seconds until you screen goes dark and the Fitbit logo appears. You may need to try this a few time to get it to work. Fingers crossed. 

Marci | Bellevue, WA
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