help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2021 13:45 - last edited on ‎02-15-2021 09:13 by Fitbit Moderator

‎02-14-2021 13:45 - last edited on ‎02-15-2021 09:13 by Fitbit Moderator

Today the clock has run out of battery. I put it on charge. And they didn't turn on anymore. The fitbit icon appears constantly. I pressed the button and waited for 10-20 seconds. It did not help. Last year it was the same on other fitbit versa watches. They are now treating in the closet. Does not work. Now this version. I don't want to buy a new watch every year! My question is how to return this watch and get my money back! 2 years warranty!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-15-2021 06:32

‎02-15-2021 06:32

It might take a few tries.

 

Hold the button, wait for the logo to disappear, keep holding till the logo reappears, then release the button.

 

If that doesn't work, charge it for 10 minutes and retry the process.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-15-2021 09:12 - edited ‎09-08-2023 09:40

In response to Guy_

‎02-15-2021 09:12 - edited ‎09-08-2023 09:40

Hi there @koshkaNL. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen you got in touch with our Support Team after posting here but it looks like your chat go disconnected. Please feel free to chat with us online or give us a call once again. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes