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Versa 2 won't turn on

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‎05-12-2021 01:26 - last edited on ‎05-12-2021 10:15 by Fitbit Moderator

‎05-12-2021 01:26 - last edited on ‎05-12-2021 10:15 by Fitbit Moderator

Hi versa 2 stopped working. Tried charging it nothing just dead. Phone says 32% battery. Never had any trouble please please help.

 

 

Moderator edit: updated subject for clarity

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‎05-12-2021 10:15 - last edited on ‎02-11-2025 10:41 by Fitbit Moderator

‎05-12-2021 10:15 - last edited on ‎02-11-2025 10:41 by Fitbit Moderator

@12bell12 Welcome to our Fitbit Community. I appreciate the time spent trying to get your Versa 2 working before contacting our forums.

I would like to know if your Versa 2 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it gets back to life.

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-12-2021 10:15 - last edited on ‎02-11-2025 10:41 by Fitbit Moderator

‎05-12-2021 10:15 - last edited on ‎02-11-2025 10:41 by Fitbit Moderator

@12bell12 Welcome to our Fitbit Community. I appreciate the time spent trying to get your Versa 2 working before contacting our forums.

I would like to know if your Versa 2 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it gets back to life.

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-23-2022 13:30

‎07-23-2022 13:30

Watch just went dead today. I get nothing, just like so many others I am reading about here. I called support. at 2 yrs 5 mos, I am out of warranty (only good for 1 year)

They tried everything, which wasn't much. Nothing they can do, They dont repair them. But they will send me an email with a discount towards a new watch. lol why would I want to continue buying a product that doesnt last and cant be fixed? That's some customer service

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