help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-28-2021 16:59 - last edited on ‎06-29-2021 07:30 by Fitbit Moderator

‎06-28-2021 16:59 - last edited on ‎06-29-2021 07:30 by Fitbit Moderator

I have an issue with my Fitbit Verse 2. It’s keeps turning off and I’m unable to turn. I press the side button for 10 second and I see the Fitbit logo. But, stay like the that for a long period of time. Sometimes hours. I press the side button again and doesn’t do anything. Sometimes I can’t use it for days. Is there anything I could do. I really don’t want to buy a new one. If I need to buy a new one I might go with an Apple. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-29-2021 07:59 - edited ‎03-20-2024 05:45

‎06-29-2021 07:59 - edited ‎03-20-2024 05:45

Hi there, @RodJavier. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please try the steps below to try fixing this issue:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

If the issue persists, the best way to get help for this problem is to chat with us again online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-02-2021 05:44

‎07-02-2021 05:44

I tried that already. It fully charged and still won’t turn on. Looking into buying another smart watch. But, don’t know if I should buy another Fitbit or go for the Apple. I tried resetting Fitbit many times. Removing app many times. 

Best Answer
0 Votes