Versa 2 won’t turn on

[Matmas]

My watch stopt during the night and won’t turn on . Plugged in for a few hours , won’t turn on no logo nothing. 

[JuanJoFitbit]

@Matmas Welcome to our Fitbit Community. Since you mentioned that your Versa 2 won't turn on, I'd like to know if it vibrates when you put it on the charger.

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Hope this helps.

[Matmas]

Hello @JuanJoFitbit 

 Don’t vibrate when put on charger, tried the steps troubleshooting already . I will change it overnight hopefully it comes back to life 

[LeslieAOB]

Hi @Matmas 

I had the same issue today.  I was out and about so I left it on my wrist.  Four hours after it wouldn’t turn back on, it vibrated for 30 seconds, then nothing.  I have tried all of the help and troubleshooting instructions and have been trying to charge for hours.  No response.  Hopefully you have better luck than I did.

[JuanJoFitbit]

@Matmas thank you for getting back. Please let me know how it goes after charging your Fitbit device overnight and I'll be happy to follow up.

@LeslieAOB Thank you for joining us in this thread and our Fitbit Community. Thank you for trying to get your Fitbit device back to life before contacting our forums. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.

[Kathera38]

It does not vibrate. The only it do is show the logo on the screen.

[Matmas]

@JuanJoFitbit @LeslieAOB  still the same does nothing at all No vibration just a black screen 

[JuanJoFitbit]

@Kathera38 @Matmas Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.