Versa 2 won't turn on

[donnaxt]

 I have been a faithful Fitbit user since the start.   Unfortunately they don’t seem to last more than 2 years.   Prior to buying my versa 2 I had a charge 3 that finally Fitbit replaced since it was faulty from the start.   Unfortunately that one didn’t last too long   I then received a versa 2 as a gift.  As a result I don’t have the exact date I purchased it.  But the charge 3 was bought in 2018 and replaced in 2019 so this versa must be less than 2 years old !!!!

At first I loved it, but earlier this week the clock face came on middle of night.   Would not turn off , next morning versa was dead.  I have tried to reset, remove app, restart.    Nothing  works

Before switching product.  Do you have any suggestions what I can do.   It is unfortunate, but if I do need to get a new watch, it will have to be another brand as I feel less than 2 years usage is a bit much to handle

Thank you for your help in this

Moderator Edit: Clarified subject

[Guy_]

It is probable that the battery was exhausted with the display on all night.

Try charging it.

If you can get it on the activation date is in Settings => About, at the top.

[donnaxt]

Sent from my iPhone

[MarreFitbit]

Hi there, @donnaxt. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for your help! 

It seems that you tried reaching out to our Support Team, but your email didn't go through. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.