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Versa 2 won't turn on

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‎05-17-2022 20:24 - last edited on ‎05-19-2022 06:54 by Fitbit Moderator

‎05-17-2022 20:24 - last edited on ‎05-19-2022 06:54 by Fitbit Moderator

My versa 2 is only a little over a year old. One day the screen stopped working. I keep trying to turn it on/off. What else can I do? 

 

Moderator Edit: Clarified subject

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‎05-19-2022 06:56 - edited ‎11-11-2023 09:40

In response to Guy_

‎05-19-2022 06:56 - edited ‎11-11-2023 09:40

Hi there, @Paigeruns. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @Guy_'s suggestion and reach out to our Support Team. Click here to get connected.

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-19-2022 06:31

‎05-19-2022 06:31

Hi @Paigeruns -  try using another power source in case it is not charging - you can chat with Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

 

Author | ch, passion for improvement.

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‎05-19-2022 06:56 - edited ‎11-11-2023 09:40

In response to Guy_

‎05-19-2022 06:56 - edited ‎11-11-2023 09:40

Hi there, @Paigeruns. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @Guy_'s suggestion and reach out to our Support Team. Click here to get connected.

Hope that helps! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes