Versa 2 won't turn on

[Sarah2024]

• My fitbit just stopped working won't come on. Not sure on what to do.

Moderator Edit: Clarified subject

[Desjorg827]

Same here! I've tried the reset but it isn't working

Update: I put mine on the charger for about an hour (even though it was charged) and it came back on.  Maybe worth a shot?

[MarreFitbit]

Hi there, @Sarah2024. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not turning on. I understand your concern, I will do my best to help you with this! 

As @Desjorg827 has mentioned, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

@Desjorg827 I'm glad to hear you're back on track! Thanks for sharing the steps that worked for you.