Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Your fitbit does need a firmware update to fix this (and some issues with installing some apps). Now that it's been through the setup process, the app will start downloading the update bit-by-bit in the background each time you sync. When it's fully downloaded the app will prompt you to install the update. Fitbit say this download process can take a couple of days so keep an eye on the app.
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Your fitbit does need a firmware update to fix this (and some issues with installing some apps). Now that it's been through the setup process, the app will start downloading the update bit-by-bit in the background each time you sync. When it's fully downloaded the app will prompt you to install the update. Fitbit say this download process can take a couple of days so keep an eye on the app.
Best Answer