help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2.....

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2022 01:11

‎03-31-2022 01:11

Good day 

I have logged my complaint with fitbit help desk 

They were helpful and forwarded me the necessary details. 

My question is , why must I drive to a DHL branch to have my device sent to u. This is  inconvenience for me as I have to drive an hour from where I live to a DHL branch.

If the package was booked with the courier services  ,shouldn't they fetch the parcel from my door.  

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-31-2022 07:45

In response to SunsetRunner

‎03-31-2022 07:45

Thank u.  I am in SA . I am all sorted . The courier will fetch the parcel tomorrow 👍

View best answer in original post

Best Answer
4 REPLIES 4

‎03-31-2022 06:18

‎03-31-2022 06:18

Hi @Naidoo1971 - Where are you located? Here in my part of the USA, there are DHL drop off boxes at many locations such as banks. You can also google the question - Does DHL offer package pick up? I hope you are able to find some thing more convenient. 

Best Answer

‎03-31-2022 07:45

In response to SunsetRunner

‎03-31-2022 07:45

Thank u.  I am in SA . I am all sorted . The courier will fetch the parcel tomorrow 👍

Best Answer

‎03-31-2022 09:53

In response to Naidoo1971

‎03-31-2022 09:53

Thanks for letting us know, @Naidoo1971 . So glad it worked out for you.

Best Answer

‎04-21-2022 01:47

In response to Naidoo1971

‎04-21-2022 01:47

Good Morning team

 

I thought i was all sorted with regards to returning my versa 2 which needed repairs.

I had problems with the clearance of the package. 

The serial number was not on the commercial document that fitbit team has issued me, and therefore DHL on our side could not clear it . I need to start the whole process all over again and this is now stressing me out.

I am not receiving good service from the fitbit team in the Netherlands. I keep emailing them and they reply when the feel like. It's gone over 2 weeks since I requested a new waybill number and I also requested the serial number to be shown under description on the commercial invoice. 

 

I got an email couple days ago asking me which email address i used when I purchased the device.  This information was already given to the team the first time . 

I replied to that email the next day as we been through a disaster and all our lines were down. Our president has declared our Province a National State of Disaster . Thankfully some of us are safe. But continue to have water and electricity shortages. 

Back to my complaint.

Can someone please advise me on this 

I need to send my device as soon as possible. 

I am very active. 

I have my device linked to Discovery health were I get points on my activities. 

I have a target to reach yearly .

Ever since my device stopped working,  I'm getting no points .

If  this is the service I am going to receive in the future then I will definitely stop investing in the fitbit versa . 

 

Disappointed 😞 

Best Answer
0 Votes