Versa 2

[shaz_za_1973]

The side button has stopped working, only had it since May 30th this year. Can anyone help … please 😟

[Guy_]

Hi @shaz_za_1973 - first try syncing with the phone then do a full Shutdown from the watch Settings, About menu. Wait at least 10 seconds before placing on the charge to restart it and charge it, it may take a while.

If you can't do that just charge it, it should restart.

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, in case a factory reset is required.

If nothing fixes it take it back to where you bought it for replacement.

[shaz_za_1973]

Thanks, been in touch with Ranjed from Fitbit online chat. My watch is still under warranty so they’ve posted a replacement… hopefully will get it in the next few days 😊