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Versa 2

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‎09-27-2024 09:53

‎09-27-2024 09:53

My Versa 2 has the wrong time but correct date. It is not tracking any of my steps. I have tried uninstall ingredients the app and reinstalling it and tried turning of the watch but it will not turn off. This has been going on for 5 days now. Is there an update needed?

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‎09-27-2024 13:11

‎09-27-2024 13:11

If it has the wrong time, but not off by exact number of hours, that means it has not synced recently. For me I find there are only 2 steps useful.
1.  Restart your Versa 2.  Hold in the button until you get the Fitbit logo.  If you get a big red X, just keep the button held in until get Fitbit logo.
2.  Reboot your phone.

Then try a sync. On phone fitbit app Today screen, pull screen down and release.

If that doesn't work, that's all I've got.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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