Versa 3 Controls won't stay connected to my phone's Bluetooth

[Summer.C]

I’ve read posts on this subject going back two years and with no improvement. I’ve done the “reset” multiple times a day. I’ll connect and 5 min later it will be unconnected. So texts  and phone calls never make it through. 

I either have a lemon, or Fitbit has yet to fix this issue. I’ve held onto it for way longer then I should and missed my opportunity for a refund. 

. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Summer.C. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. 

Please note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. For more information, see How do I take on-wrist phone calls with my Fitbit smartwatch? 

As for the notifications not coming through, may I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Versa 3 from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Versa 3 one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

Hope this helps.