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Versa 3 Hot and don‘t start

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‎08-04-2022 13:36 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

‎08-04-2022 13:36 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

Hi, my Versa 3 isn‘t working anymore and Whirlpool loading it was very hot.  And now also the display has detached from the case, propably of the Hot temperature. I can send pictures if you like . The FitBit is from June 2021. What could I do?

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‎08-05-2022 05:35 - last edited on ‎07-27-2024 06:26 by Fitbit Moderator

‎08-05-2022 05:35 - last edited on ‎07-27-2024 06:26 by Fitbit Moderator

Hi @Daniela1978-DE  - depending on country law, warranty is 1 to 2 years. If covered the quickest solution is to take it back to where you bought it for replacement.

Failing that chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎08-05-2022 08:35 - edited ‎08-05-2022 08:35

In response to Guy_

‎08-05-2022 08:35 - edited ‎08-05-2022 08:35

The Versa 3 will shutdown if it gets too hot. 

But why did it get this hot? The source of the heat may have voided the warranty. 

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