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Versa 3 Restart Stuck or In Loop

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‎09-13-2023 13:29

‎09-13-2023 13:29

My Versa 3 was behaving badly (screen not coming on, for example) so I restarted it by holding the button for 10 seconds. The restart got as far as the logo but then stopped. It seems to be stuck on the logo or in a restart loop. I looked through the forums and various links I found on Google and have not found a solution that works. The watch was working perfectly fine just a few hours ago. Any suggestions?

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‎09-13-2023 15:04

‎09-13-2023 15:04

It's good to see you back in the community @golddave.

Thanks for sharing the details regarding this issue. Thank you, for trying to fix it by your own.

If you haven't done so yet, please try the following steps:

  • Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

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