Versa 3: Voice assistant missing

[SunsetRunner]

Earlier today I could use voice assistant fine then for some reason the watch wouldn't sync with the app so I had to remove the watch re pair it, after doing this the watch started to say voice assistant isn't available in my region even though I have been using it since I got the watch so I tried to factory reset it. After doing this now voice assistant has completely disappeared from my watch as well as the android app. (phone is Google pixel 6)

[Rich_Laue]

Don't know what to say about Google Assistant? What country are you in? 

As for a non sync issue, removing the tracker from the account/App usually will add more problems. 

Why won't my Fitbit device sync?

One more step, this is step one for me, Clear the Cache for the Fitbit App. 

[SunsetRunner]

Thanks for the reply but the sync problem isn't even the issue here. It works now. The problem is the voice assistant has just stopped working and disappeared. Fitbit might have just lost a customer as this is ridiculous.

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

However, I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concern, please refer to our team directly. 

As a friendly reminder and as @Rich_Laue has mentioned, please do not remove your Versa 3 from the Fitbit app or perform a factory reset in the future unless a moderator or our support team suggests so as that can lead to more issues afterwards. 

Have a good day. 

[Rich_Laue]

@SunsetRunner my comment was referring to your first post and the mention of a Sync problem and why the watch was removed from the account. Or as suggested, contact support. 

If the watch wasn't removed, Google. Voice probably would still be there. 

It would not hurt to setup the tracker again, maybe this will get the voice option back. 

If there is an urge to reinstall a fitbit device, it is better to use the replace option, without removing, the device. This way fitbit will not reset to factory options 

[SunsetRunner · Accepted solution]

You can close this as I did contact support and they didn't help. In fact multiple times I was told I would be contacted but instead I got radio silence. How long am I expected to wait haha. Anyway I connected the watch to my wife's phone and voice assistant worked fine but when I reconnected to my phone voice assistant wasn't there so I decided to sell the watch and get a ticwatch. Too many issues with Fitbit for me unfortunately. Thanks for your feedback but I'm done with Fitbit.