Versa 3 battery and screen issues

[Saushar91]

It’s been almost two years since my purchase. The battery is draining too quickly. Almost twice a day I need to charge it. Screen isn’t working. Can only see the Home Screen. Have tried restarting charging but no help at all. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Saushar91 - very rapid drain may be a sign that water got in at some point or it can be excessive use of GPS or other features. So just in case, the best place to start to find the cause is in How to resolve the Major issues causing short battery life. Often Snore detection and/or SpO2 tracker can drain as much as 4 days of the 6 days battery life.

Also consider syncing the watch and then doing a full Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it. A phone restart may also be useful.

If the watch is still under warranty, 1 to 2 years depending on country law, and is faulty take it back to where you bought it for replacement.

[MarreFitbit]

Hi there, @Saushar91. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.