Versa 3 battery is draining quickly

[EllaViv]

Just bought a new Versa 3 to replace my Charge 2 which died after 2 years. The battery life on the Versa is awful and needs charging every other day. Anyone else with problems?  

Moderator Edit: Clarified subject

[scjsjo]

@EllaViv The Versa 3 normally lasts 4-6 days depending upon options, apps and activities that use GPS. There is a new firmware released recently which seems to be sucking the battery life out of the device (last about 24h only) and many people are reporting issues.

Fitbit don't seem to have understood that there is a serious issue yet... thanks for your report because you're not alone !

[MarreFitbit]

Hi there, @EllaViv. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3.

As @scjsjo has mentioned, your Versa 3 battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Hope that helps. 

[Krissy.rick]

I’ve been having the same issues and I’ve done all the tips and tricks the internet has thrown my way.  I have to charge my versa 3 at least every other day.

[EMATKINSON]

Most of us haven't had issues until recently. That response is tone deaf to an issue we are all having. Months ago my charge lasted a week. Now with not changes to my tracker it last 2 days at the most. 

[Tlavallee]

I am having the same issue along with syncing problems after the firmware upgrade.  Ughhhhh

[Hydra-77]

I’m also having this problem since the firmware update.  My charge lasts less than 12 hours. 

[EllaViv]

I’ve removed all the apps I don’t use and used the suggested tips in your message.
I charged my Versa 3 on Monday and am having to charge it again this morning.

Thanks

Viv Martindale
Sent from my iPhone

[scjsjo]

Hi. Since it appears that Versa users are having this problem since the update would you be able to inform tech support ?

Thanks

[Tlavallee]

Hi,

I have contacted customer service a couple of times & did all the necessary steps they advised.  Still having the same issues.  The last time the Fitbit was working properly was prior to the upgrade on 11/7/21.  It's absolutely frustrating! 🤬

[scjsjo]

Communicating with support on twitter at the moment but it's like drawing blood out of a stone. 

[Tlavallee]

Fyi...I will be contacting Fitbit as I charged mine fully this morning before I taught at the gym & it died within 2 hours 🤬🤬

Absolutely ridiculous at this point!! Keep us posted on what you find out please as I will as well.

[scjsjo]

@Tavo This is the current reply from fitbit chat....

Got it and thanks for providing the case number. We always do our best to improve our Fitbit products and services, and your feedback is a big part of that process.

Okkkkkk. Hopefully we'll hear something soon. I went out this afternoon with a dead fitbit on my wrist, which was working perfectly up until this **ahem** update. 

[EllaViv]

Great thanks for the update.

Viv Martindale
Sent from my iPhone

[Tlavallee]

OMG...my Versa 3 has completely died today. It's 1 year old.  I tried charging it and saw only the Fitbit logo. I left it to charge & now be nothing! 🤬🤬 

[Tlavallee]

Oh I will contacting tech support tomorrow since it is now black & not working 🤬

[SueCAndrew]

I have had my Versa 3 for about a week now and the battery life is horrendous (less than 24 hours). I bought it to replace the Charge 4 and I am sorry I have done that. Seriously considering returning it.

[Krissy.rick]

Yes, do it!  Best decision I made was returning it.

[SueCAndrew]

Boxed up and ready to return. Have ordered the charge 5!

[LauraPotter]

I've had my versa 3 since June, never had any issues I thought it was great! Until the most recent update, the battery is draining so quick! The battery is barely lasting 2 days, it's really disappointing