Versa 3 battery is draining quickly

[Karenmc6]

Hi my battery isn't lasting a day now its only 12 months old,was well looked after never in water.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Karenmc6. Welcome to the Fitbit Community Forums. I'm sorry to hear that your 12 month old Versa 3 is not holding a charge anymore, I understand where your concern is coming from. I'll do my best to help you with this. 

As a first approach, may I know how you are charging your Versa 3? Do you still charge it as suggested in this help article How do I charge my Fitbit device?. Please note that not charging your Fitbit device properly might also cause battery issues, like having a short life among others. 

Please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

 If all of the above is fine and yet the battery is draining too quickly, are you using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

Additionally, please see Can I extend my Fitbit device's battery life? 

Let me know how it goes. 

[MrsCarr]

I am having the exact same issue with my Versa 3. Charged it as normal Sunday evening. By lunch time Monday it had turned off. Charged it again last night - woke up this morning and it was off. Every time I put it back on charge it shows 0% battery, so dead flat. Have also noticed today that its not monitoring my heart rate and that the LED lights on the back are not working.

[MarreFitbit]

Hi there, @MrsCarr. Welcome on board! Thanks for all the details provided and your time in trying to solve the issue with your Versa 3. I understand where your concern is coming from. We'll do our best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to a different department for further checking. Someone will be in contact with you shortly!

Look forward to getting you back on track.