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Versa 3 won’ switch back on

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‎12-04-2023 07:23

‎12-04-2023 07:23

Hello, my Versa 3 vibrated for about a minute & the screen started flashing, it then switched itself off and I can’t switch it back on. 
I've tried charging, I’ve tried holding the ‘button’ for 10 secs or longer and nothing happens. I can’t do anything on my phone app because it says it can’t connect to the Versa. 
Any ideas how to fix the problem or has it gone to smartwatch heaven? 

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‎12-05-2023 02:56 - edited ‎02-23-2024 06:09

‎12-05-2023 02:56 - edited ‎02-23-2024 06:09

Hi there, @Whoopiedo. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Versa 3 before posting here. I understand where your concern is coming from as your Versa 3 is still unresponsive despite the steps you tried. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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