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Versa 3 battery issues

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‎04-24-2022 12:18 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-24-2022 12:18 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

I have a versa 3 and i will not turn on, I believe the batterty has overheated, i have sent a meaasge via twitter, i have tried the chat feature but i just get a 404 error page

 

Moderator Edit: Clarified subject

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‎04-24-2022 20:33 - edited ‎04-25-2022 08:12

‎04-24-2022 20:33 - edited ‎04-25-2022 08:12

Hi @Gshaw625  - did your watch get wet?

 

If not, It could simply be a charging issue. See instructions what to do in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

You can also reach support via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎04-25-2022 08:11

In response to Guy_

‎04-25-2022 08:11

I went swimming and after i left it to dry before trying to charge it or wearing it, it now won't turn on at all, I have contacted Fitbit support for assistance

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‎04-25-2022 11:49 - edited ‎12-31-2023 03:58

In response to Gshaw625

‎04-25-2022 11:49 - edited ‎12-31-2023 03:58

Hi there, @Gshaw625. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from.  @Guy_ Thanks for your advice! 

Indeed, I've seen you managed to get in touch with our Support Team after posting here and they're now helping you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Maria | Community Moderator, Fitbit


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