Versa 3 black screen

[ToMoCar]

My Fitbit Versa 3 screen has been black for about a week now. It was still working by vibrating for alarms and calls but I can't get the screen to come on. I have try all the trouble shooting options but still cannot get the screen to come on. I have disconnected from my phone but cannot reconnect because the app is pushing a code to the screen which is black.

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the forums @ToMoCar. 

Thank you for providing the details regarding your Versa 3. 

Please, confirm that you have tried to perform the restart as indicated in this help article:

How do I restart my Fitbit device?

[ToMoCar]

@ManuFitbit thank you for the warm welcome. Yes, I have tried several times to restart. I can feel the vibration after pressing and holding for the restart, but nothing shows on the screen. 

[AndreaFitbit]

Thanks for getting back to us @ToMoCar. I'll be happy to continue assisting you.

I appreciate your messages and efforts. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards.