help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2022 23:13 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-10-2022 23:13 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

Versa 3 is totally unresponsive and stays on a black screen. It is the same if I plug it into the charger and then overheats. I can’t find any details online how to contact customer service, it always takes me to a blank or error page!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-11-2022 05:04

‎08-11-2022 05:04

Hi, @Mdinner , first of all, if your Fitbit overheats when plugged in, please don’t plug it in as that could really be a hazard!  

Hopefully you can see all the ways of getting in touch with Fitbit Customer Support by clicking on this link .

 

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎08-11-2022 05:09 - last edited on ‎08-08-2024 11:26 by Fitbit Moderator

‎08-11-2022 05:09 - last edited on ‎08-08-2024 11:26 by Fitbit Moderator

Hi @Mdinner - if your watch is under warranty, 1 to 2 years depending on country law, probably the quickest way to replace it is to take it back to the shop for another one.

Note: if the watch overheats while charging it has some internal damage, probably due to water getting in.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎08-11-2022 11:38 - edited ‎07-16-2023 04:00

In response to Guy_

‎08-11-2022 11:38 - edited ‎07-16-2023 04:00

Hi there, @Mdinner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ @Julia_G Thank you so much for your help! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes