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Versa 3 blank screen

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‎09-18-2022 05:55 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

‎09-18-2022 05:55 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

I tried charging my fitbit but the screen is black and the app on my phone says battery empty.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎09-18-2022 06:47

‎09-18-2022 06:47

HI @Buddy89 - the two main reasons for this generally are the watch needs proper cleaning or the charge cable is faulty - see instructions to resolve this How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎09-18-2022 11:33 - edited ‎11-17-2023 04:34

In response to Guy_

‎09-18-2022 11:33 - edited ‎11-17-2023 04:34

Hi there, @Buddy89. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has suggested, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging?

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎09-18-2022 12:53

In response to Guy_

‎09-18-2022 12:53

I’ve bought a new charger, through an official dealer. The watch has been cleaned, the charger has electricity, I’ve left the watch charging for 12 hours, but nothing happens.

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‎09-18-2022 12:54

In response to MarreFitbit

‎09-18-2022 12:54

Doesn’t help- see my response over

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‎09-18-2022 20:01

In response to kvitsymre

‎09-18-2022 20:01

@kvitsymre  - did you buy a charge cable or a USB power supply as described above?

 

How did you come to get a blank screen?

Author | ch, passion for improvement.

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