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Versa 3 blank screen

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‎02-22-2023 05:57 - last edited on ‎02-22-2023 06:08 by Fitbit Moderator

‎02-22-2023 05:57 - last edited on ‎02-22-2023 06:08 by Fitbit Moderator

Hi there. I have a 1 year old versa 3. The screen is not working except for a small bar of white at the top of the screen (like old TVs when you turn them off) when I push the side button. As far as I can tell it’s still tracking me and the lights are blinking on the back but, no response from the screen. I have tried the reset and changed clock faces. 

 

 

 

Moderator Edit: Clarified subject

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‎02-22-2023 06:10 - edited ‎07-12-2023 05:57

‎02-22-2023 06:10 - edited ‎07-12-2023 05:57

Hi there, @Jonesy2396. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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