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Versa 3 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2022 07:20 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎10-04-2022 07:20 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

The button on the side of Versa 3 is stuck. I've tried a toothpick, rubbing alcohol, air, squeezing the sides and nothing works. Does anyone have other suggestions? Thank you!

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎10-04-2022 07:45

‎10-04-2022 07:45

The Versa 3 does not have a true "button" that pushes in and out, so there is nothing to get "stuck".  It is just a "haptic" touch-sensitve area.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-04-2022 08:02

In response to JohnnyRow

‎10-04-2022 08:02

Well, whatever it is, it is in fact stuck and I am unable to press it to turn on my fitbit. It  doesn't turn on when I tap the screen either. 

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‎10-04-2022 08:19 - edited ‎03-15-2024 06:39

In response to Acarlton311

‎10-04-2022 08:19 - edited ‎03-15-2024 06:39

Hi there, @Acarlton311. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. @JohnnyRow Thanks for the clarification. 

As a first approach, please make sure that your Versa 3 is fully charged. For more information, see How do I charge my Fitbit device? and/or Why isn't my Fitbit device's battery charging?

Please try placing both forefinger and thumb each side of face and pressing gently, also make sure to cover the entire button with your finger. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work, please try restarting your watch as instructed here. 

Maria | Community Moderator, Fitbit


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‎10-04-2022 08:44

In response to Acarlton311

‎10-04-2022 08:44

@Acarlton311 wrote:

Well, whatever it is, it is in fact stuck and I am unable to press it to turn on my fitbit. It  doesn't turn on when I tap the screen either. 

So basically what you saying your problem is that you can't turn on your screen.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-04-2022 10:02 - last edited on ‎10-04-2022 10:21 by Fitbit Moderator

In response to MarreFitbit

‎10-04-2022 10:02 - last edited on ‎10-04-2022 10:21 by Fitbit Moderator

Hi @MarreFitbit. Thank you for your assistance. I have tried what you suggested and the screen will not turn on. My finger covered the button completely, but the button is depressed and will not reposition itself. It's less than a year old, I've never had this happen before.  Is there anything else I can do?

 

Update: Yes, it's not doing anything. 

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‎10-04-2022 10:30 - edited ‎07-31-2023 10:40

In response to Acarlton311

‎10-04-2022 10:30 - edited ‎07-31-2023 10:40

@Acarlton311 I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


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