Versa 3 button stopped working

[catkinsq]

Hi, the button/touch thing on the side of my Versa 3 doesn't work any more. Pressing or feeling the button doesn't do anything. I can wake the Fitbit up by synching, but as soon as the display goes black, I cannot do anything except synch it again. 

Moderator Edit: Clarified subject

[tuqqo]

the sensitivity of this "button" is absolutely broken. it took me 1 hour research to figure out how this thing work.

you have to squeeze the watch with pressure from both sides (left and right) to get any reaction.

put your finger on the one side and your thumb on the other side and then try to find the trigger point on the button side.

its kind of ridiculous, but once you figure it out you know how to do it.

[MarreFitbit · Accepted solution]

Hi there, @catkinsq. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@tuqqo It's nice to see you around the Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

I'm glad to hear you managed to figure out how the button works. As you mentioned, place both forefinger and thumb each side of face and pressing gently, also make sure to cover the entire button with your finger. For more information, see How do I navigate my Fitbit device?