Versa 3 button stopped working

[ZRC]

The side button on my vera 3 has just stopped working since yesterday.  Can it be reset or repaired?  I use it a lot at night as a torch. 

Moderator Edit: Clarified subject

[Guy_]

Hi @ZRC  - try to restart via Shutdown via the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart and charge it.

[ZRC]

Thanks but that didn’t work. Any other ideas?
Regards
Zoe

Zoe Colman
Sent from my iPhone so please excuse any spelling or typo errors 😂

[Yvette2]

I too can't use the button. Can't get it to turn on.

[ZRC]

I wonder if it has anything to do with an upgrade?

Zoe Colman
Sent from my iPhone so please excuse any spelling or typo errors 😂

[Guy_]

@ZRC  - as mentioned in another post to @Yvette2  if there is nothing on the display it may not be a button problem.

If you put in on the charger and it doesn't start, or when you push the button, it is most likely flat and not charging.

See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[ZRC]

Hi guy.
The watch does charge and the display comes on when I turn my wrist but the side button doesn’t activate or move at all. The watch is also losing power very quickly. I charged it this morning and it is already down to just over 50%. Very disappointed.

Zoe Colman

[Guy_]

@ZRC  - there is a knack to the side button if you haven't used it much before.

You can't use a finger nail and it's not a clickable button.

It's a squeeze between the first finger and thumb.

If it is not operating as expected probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

The battery discharge rate is a different issue and it will discharge quickly if you are usual all the features all the time,

[Yvette2]

Nothing is working. So disappointed ☹️

[ZRC]

I agree with you! I fully charge mine yesterday and it was flat in the middle of the night