Versa 3 charging cable not working

[Fitskytizen]

hi

Fitbit promptly replaced the watch, as the face plate simply came off!! And I treat it with much care...

Was glad that it was replaced and I was literally, up and running....

BUT, now the charging chord is not charging the fitbit watch... all my other USB devices are working fine, so I know its NOT my laptop or the USB drive...

How can I open a support case?

Moderator Edit: Clarified subject

[Fitskytizen]

Here is a terrible message I got from a "Riza" at Fitbit...

"We understand how important your Versa 3 charging cable is for you to help you continue reaching your fitness goals. To help you get back on track, we encourage you to take a look at any of our authorized retailers wherein you can purchase the charging. What's good about having a new charging cable, you'll be able to get a new warranty cycle coverage for that"

First, they sell you a faulty product... THEN, they want you to buy ANOTHER faulty product..

Does this sound like a company that values its own products and stands behind them or an opportunist that is just focused on selling more and more, not caring what they put out??

I asked them to send me an address where I can ship the watch... a $250+ product that cannot be used without a cable...!

Moderator Edit: Merged replies

[Odyssey13]

Hi @Fitskytizen  you can easily purchase a charging cable at a local retailer, if you don't want to order online. Fitbit replaced your pebble and that's the heart of your Fitbit. Why not try a local charger and see if that gets you going. Fitbit has honored the warranty, but after that period is over, it's up to you to get the charger unit.

[Fitskytizen]

Thats the issue...

the product 'is' under warranty...

Moderator Edit: Formatting

[Odyssey13]

@Fitskytizen  if it's under warranty, reach out to customer support. They replaced your pebble, so you know how to get them. 

[Fitskytizen]

I did. It went nowhere...

[LizzyFitbit]

Hi there, @Fitskytizen. @Odyssey13 Thanks for stopping by to help our member.

@Fitskytizen Thanks for the detailed information and your efforts while getting in touch with us. I understand where you're coming from and I apologize for the experience that you've had with the Versa 3. Every feedback shared in the forums helps us to evaluate our procedures and improve our services. Your comments are appreciated and rest assured they won't go unnoticed.

While I don't have access to your case, as our friend mentioned, try starting a new interaction with our Support team so they can investigate your case and provide you with more information about their resolution. As you know, they're available via chat and phone, just click here to get connected with them. I have also forwarded your posts so they can have them on hand, so please keep an open communication with them.