Versa 3 clock face won't show my SpO2 data

[SunsetRunner]

The past 2 nights my versa 3 signature clockface says 'couldn't read spo2'. I have tried shutting it down, uninstalling the app, logged out of the fitbit app, and restarted my phone, but I still get that message, even though I ugh at night and in the morning it says 'recording spo2'.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Regarding SpO2, keep the following in mind to make sure your Fitbit device successfully measures your SpO2 values:

• Your device doesn’t retroactively measure your SpO2 values. After you install the clock face, you’ll see dashed lines until after your next sleep session.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using the SpO2 Signature clock face.
• Your Fitbit device must sync with the Fitbit app before the clock face updates. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?

• Turning off any clock face permissions can cause the clock face to stop functioning. To check these settings:

  1. With your Fitbit device nearby, open the Fitbit app on your phone or tablet.
  2. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  3. Tap Clock Faces.
  4. Tap the SpO2 Signature clock face.
  5. Tap Permissions. Turn on any permissions you turned off.
  6. Tap Details when you're done making changes.

• Your Fitbit device must be able to consistently track your SpO2 data:

  • Wear your device slightly higher on your wrist.

  • Make sure your device is in contact with your skin.

  • Your device should be snug but not constricting.

  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

For more information about SpO2, see: How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

[SunsetRunner]

It stated it was recording until thr next morning thrn it said it couldn't read it, the tracker was installed and worked up until then, it gave me the same messages, for 2 nights, before I uninstalled and reinstalled the tracker. Next time I will take a picture and post it. But it is now working fine after 4 nights of it giving me the same messages of recording then not reading it.

[MarreFitbit]

@SunsetRunner I'm glad to hear it's working fine now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[SunsetRunner]

 

 

 

As you can see it was recording again up until last night, then I got the couldn't read SPo2. It has been installed and is still.