Versa 3 completely dead

[Tiggaloo]

I have this problem and have tried the above and nothing works....phone completely dead! Was working fine till 21.00 last night and then nothing! 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Tiggaloo. I moved your post to Versa 3 thread in order to keep our community organized and I'm sorry to hear that your watch is completely dead.

I noticed that you already got in touch with our team and that they are assisting you.

Keep on visiting the forums. 

[Tiggaloo]

Yes, I have been in touch with the team but no one is getting back to me!! 
I think this is disgraceful and totally inappropriate. I have tried contacting “ The team “ now for over a week and still no one replies to me.

My watch is still under guarantee and if needs be that I have to replace it at this rate it will not be another Fitbit as I can’t put up with the frustration of trying to get advice and help from the support team!!

[AndreaFitbit]

Thanks for getting back to us and for the clarification @Tiggaloo.

I understand how frustrating this could be and could you please let me know which advise do you need from our team?

Keep on visiting the forums. 

[Tiggaloo]

They said as my Fitbit was still under guarantee it could be replaced and to fill in the form that would be sent in a separate e mail. I stated that when I opened the form in the e mail it stated that the form had already been completed. I have asked what to do and what is now happening and I am still waiting for a reply!

Lizzie Bracewell

[AndreaFitbit]

Thanks for getting back to us and for the clarification @Tiggaloo. 

I have updated your case and could you please try to fill the form with another browser?

Let us know how it goes and keep on visiting the forums. 

[Tiggaloo]

why is no one replying to me now?!

I have tried again and it is still stating “form already submitted”.

All my details are in the email so why can’t a replacement be given without filling out another form!

[AndreaFitbit]

Thanks for getting back to us and for sharing your concern @Tiggaloo.

I understand how frustrating this could be and I updated your case. You should receive a response from our team soon.

Keep on visiting the forums. 

[Tiggaloo]

Hi Andrea

it is now 4 days since you replied stating someone will be touch. As yet NOTHING! It is also over 2 weeks since my first contact with the support team regarding my faulty watch and nothing from them either.

I would now like to take this further with complaining as it is totally unsatisfactory!!
Please supply me with a contact name/number/e mail as soon as possible.

[AndreaFitbit]

Thanks for getting back to us and I apologize for the delay in my response @Tiggaloo.

I'm sorry to hear that our team hasn't gotten in touch with you yet. We don't have a specific contact name/number/e email to send your complaint.

I noticed that our  team contacted you today and will send you an update.

Thank you for visiting the forums. 

[Tiggaloo]

Well they did reply on the 22nd stating that they would update me and surprise surprise I am still waiting and they are once again not replying to me.

So so fed up with now……all I require is a replacement……it is now nearly 4 weeks I have been without my Fitbit.

Moderator edit: format. 

[JardineM]

Sorry to hear about your issues with your FitBit.
have you received any new info from them?

Mine just died and their trouble shooting guide says to press the button on the charging cable to restart the Versa 3, however, my cable doesn’t have a button and the watch won’t respond to touching it. 
looks like I’m in the same boat as you, and my watch is just 30 days out of the box. 

[Tiggaloo]

Hi, sorry you are having the same issues.

The help has and is atrocious!
It has been nearly a month now since I contacted them and I am still waiting for confirmation that they are sending a replacement.

Although I like what the Fitbit does it is highly unlikely that I would buy another and certainly would not be giving any positive reviews!
I have never experienced such poor customer service 🤨

[skosack]

Is there supposed to be a button on the charging cable?  My Versa 3 stopped charging last night and everything is clean, the charger clicks into place. Not sure it is a Versa 3 thing though, I have had Fitbits for years and have had charging problems on all.  Honestly getting tired of this.  We should get activity points trying to get them to charge.  Since I am 70, perhaps Fitbit knows I won’t be around long enough to worry about loosing me as a customer.

[Guy_]

@skosack, @JardineM - there is no button on the charge cable of a Versa 3 or Sense. That instruction is for other models.

If your watch won't charge and you have properly cleaned the contact holes it is commonly the charge cable - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

How do I clean my Fitbit device? 

[Tiggaloo]

AndreaFitbit
Still no reply from you or the team!
What has to be done to get this dealt with?